ATLANTIS NAILS & SPA

At Atlantis Nails & Spa, we are committed to providing services in a relaxing, and professional environment. Your satisfaction is very important to us, and we have outlined the following policies to ensure every customer enjoys the best possible experience.

​

 

Check-In

​

All guests receiving services are required to check in with their name and phone number. This allows us to make your future visits and appointments more convenient.Guests who are registered in our system will also earn reward points with each visit, which can be redeemed for future services.

​

Appointments

​

We kindly ask that you arrive 10–15 minutes prior to your scheduled appointment. This allows time for check-in and ensures you receive the full benefit of your service.

​

We warmly invite all guests to enjoy the relaxing environment of Atlantis Nails & Spa. Feel free to arrive early or linger after your service—bring a book, unwind, and enjoy a complimentary drink.

​​​

During Service

​

To provide a quality service as efficiently as possible, please inform our staff in advance if you have allergies or sensitivities to any products.Share your thoughts during your service so adjustments can be made immediately.Notify our team or the salon manager right away if you have any concerns about our staff, the service, or if you experience unusual reactions with your nails or skin.

​

Service Guarantee

​

Gel polish and Dipping powder are guaranteed for up to 7 days.

​

If you experience chipping or lifting within the guarantee period, we will provide a complimentary repair with the original color.

​

Repairs requested outside of the guarantee period, including cracks or breakages, will be subject to a service fee.

​

Please note that regular polish is not included in this guarantee.

​

Cancellation/Rescheduling

​

Your treatments are reserved especially for you. We value your time and ask that you respect our therapists' schedules and our booking policies.

• Individual Appointments: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

• Group Bookings (3+ guests) or Multiple Services (3+ treatments): A minimum of 48 hours' notice is required.

• Same-Day Bookings: Appointments booked on the same day are subject to our standard cancellation and rescheduling terms.

• No-Show Policy: A "No-Show" occurs when an appointment is missed without any prior notice. Please note that after 3 no-show instances, future booking privileges will be permanently suspended.

We kindly request advance notice so we may offer these reserved times to other clients on our waitlist. Thank you for your understanding and cooperation.

​

Refund Policy

​

All services are non-refundable once completed.

​

If you are not satisfied, please let us know before you check out so we can make adjustments or remove the applied product.

​

Refunds will not be issued due to a change of preference after the service is completed.

​

Gift Card 

​

Gift cards cannot be refunded, exchanged, or redeemed for cash.

​

Lost or stolen gift cards cannot be replaced.

​

Gift cards must be used before the expiration date; expired cards cannot be accepted.

​

Health Conditions

Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.

​

Safety and Security

​

For the safety of our customers and staff, our salon is monitored with video surveillance.

Please keep your belongings with you at all times. We cannot be held responsible for any lost or stolen items.

​

Pets

​

For the comfort of all guests, please refrain from bringing pets into the spa, as some guests may have allergies.